Building maturity

Most large companies and organizations commonly have issues around adoption of new tools, these include:

Vendor management (contract, licensing, support)
Staff turnover (new staff joining and SME's (Subject Matter Expert) leaving)
Lack of supporting process (documentation required to support a process within the tool)
Disparate working environments & teams (lack of communication)

Some of these can be addressed by having COP sessions (Communities of Practice) with reps from all the relevant teams to discuss strategy, process or "Best Practice" and how to's.

This is also a great forum to engage users and build the foundation for improved communication between the "Service provider" and customer.

Most issues are usually resolved over time assuming the organizational structure has not dramatically changed in the meantime.